An open letter to Quantum customers and partners

by Sitefinity Admin | Jun 25, 2012
First, we wanted you to know that we just completed our most successful year ever. In 2011, we increased our customer base by nearly 40%. When the year began, economic prospects were dismal as the global economy fell into the deepest recession since the Great Depression. Which makes the first statement all the more remarkable.

First, we wanted you to know that we just completed our most successful year ever. In 2011, we increased our customer base by nearly 40%. When the year began, economic prospects were dismal as the global economy fell into the deepest recession since the Great Depression. Which makes the first statement all the more remarkable.

We based our marketing strategy in 2011 on the belief that businesses and consumers had become extremely frugal, just as we did. Acting on our philosophy and promise of inspiring innovation and persistent perfection, we've created a comprehensive response to this development to safeguard the best interest of Quantum customers around the world. We will provide total warranty services to maximize computing and usability, as each Quantum product is delivered with an uncompromising quality pledge. This includes the hassle-free return and/or replacement of all affected Quantum products. We’re doing all this effective immediately – and as a first step, shipments of current Quantum products have been halted. The suspension covers all distribution and retail channels — Quantum only sells quality-assured products, at all times and across all product segments.

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